FAQ

How do I use the app to pay for purchases at Burgerville?
Tap the ORDER tab to order online for Pick-Up or Delivery. From this tab, you will be able to select your closest Burgerville location, choose the food item...
Tue, 28 Nov, 2023 at 9:06 PM
How do I check-in to earn points and redeem rewards when I’m in-store or in the drive-thru?
When ordering in the drive-thru or at the register, simply give the order taker or cashier your rewards phone number or email or tap the SCAN button in the ...
Tue, 28 Nov, 2023 at 9:07 PM
Can I add points to my account myself?
Yes! You can add points to your account by tapping SCAN in the app then scanning the QR code on your receipt within three days of your purchase. The points ...
Tue, 28 Nov, 2023 at 9:07 PM
How many days do I have to scan my receipt to add the points to my account?
You have 3 days from the time of your transaction to scan your receipt to add those points to your account.  
Tue, 28 Nov, 2023 at 9:08 PM
Does the Scan code on the Receipt expire?
Yes, the scan code on the receipt is only valid for 3 days and can only be scanned during that timeframe. 
Tue, 28 Nov, 2023 at 9:08 PM
How long will it take for my rewards points to appear in my account?
Your rewards points should appear in your account within 24 hours If you did not get a chance to scan in your receipt or your points did not appear in your ...
Tue, 28 Nov, 2023 at 9:09 PM
Is there any limit to the number of times I can earn points per day?
Guests can earn points on up to five transactions per 24-hour period. 
Tue, 28 Nov, 2023 at 9:10 PM
How do I redeem rewards?
Click the REWARDS tab, when a reward is available, click the button under the reward that says REDEEM ONLINE or REDEEM IN-STORE, depending on how you plan t...
Tue, 28 Nov, 2023 at 9:11 PM
How do I check my point total, status level, and see my rewards?
Click the REWARDS tab, your Rewards Progress Meter will show your point total and status level at the top of the screen. If you scroll down through the page...
Tue, 28 Nov, 2023 at 9:11 PM
Can I see what I've earned and redeemed over time?
Click the MORE tab, then tap ACCOUNT HISTORY. There you will see points earned and rewards redeemed by date. 
Tue, 28 Nov, 2023 at 9:12 PM