Burgerville Support

There is a Transaction History tab under your app’s settings. Please check here to review all past orders made through the app.

You will receive an emailed receipt for every purchase you make via the app; please check the email that you used to register for the app (not sure which th...

To make any sort of change to an order placed in advance, please reach out to the store from which you ordered. Your emailed receipt will include the phone ...

Please reach out to the store from which you ordered to ensure they do not fill your order, and for help with a refund. Your emailed receipt will include th...

To receive your birthday shake you will need to transact at least once and a minimum of 3 days before your birthday.

Our vision is to make the Pacific Northwest the healthiest region on the planet, and that begins with a healthy communities and people. We receive many requ...

If your phone is set to automatically update apps, simply open the Burgerville app and start your migration. If not, head to the app store, search for '...

Never fear, you didn’t lose them. When we moved your account over, we had to convert the claimed rewards back into points. You should see the points in your...

As a Burgerville rewards member, you’ll earn 10 points per $1 spent at Burgerville (taxes, tip and delivery fees not included). Simply download the BV app t...

No, our app does not currently have the ability to scan to pay on in-store or drive-thru purchases.  You can still earn and redeem points when you order at ...