FAQ

Where can I find nutritional information about my order?
We believe in full transparency when it comes to our food. We pride ourselves on supporting local farmers and ranchers by sourcing 72% of our food within 40...
Mon, 18 Jan, 2021 at 11:12 AM
I’m a vegan – do you have anything I can eat?
You’ve come to the right place! We have some delicious vegan Coconut Bliss shakes along with some other options for you to enjoy. Find all our vegan items a...
Mon, 18 Jan, 2021 at 11:14 AM
How can I purchase gift cards?
You can purchase physical Burgerville gift cards at any Burgerville location or online at Burgerville.com. E-gift cards are currently not available. If you ...
Tue, 28 Nov, 2023 at 9:15 PM
I want to work at Burgerville. Where can I apply?
We might be biased but we think it is an awesome place to work! To find out more and apply, please visit our careers page at here.
Mon, 18 Jan, 2021 at 11:17 AM
I got the wrong order. What should I do?
Oh no! We are sorry about to hear this. Please fill out the form in our contact us page and someone will be in touch.
Mon, 18 Jan, 2021 at 11:19 AM
My food was cold and I had a bad experience. Who can I talk to?
Oh no! That is not okay. Our food should always taste great and we're so sorry we let you down. Please fill out the form in the contact us section so so...
Mon, 18 Jan, 2021 at 11:21 AM
Why doesn’t my restaurant take orders/have a specific item?
Occasionally our restaurants may be unable to accept mobile or delivery orders. The app will suggest the closest open location to you when that happens.
Mon, 18 Jan, 2021 at 11:26 AM
My food had something in it/didn’t seem right.
Thanks for letting us know. We're sorry to hear that your food wasn't a hit. Sounds like there's room for improvement and we'll get on it. W...
Mon, 18 Jan, 2021 at 11:28 AM
It won’t let me submit my order. What do I do?
Oh no! Be sure to check for any messages on the order confirmation screen to make sure there is not a message about an issue with the cart or an alert that ...
Mon, 18 Jan, 2021 at 11:43 AM
Why does it say the app is no longer supported?
We have updated our app. Please go to Google Play or Apple App Store and download the newer version. Then you will need to sign up for a Localville account ...
Thu, 28 Jan, 2021 at 2:50 PM